Donations, receipts and refunds

GroundReality Trust is a charitable trust based in Bengaluru, Karnataka, India, and PotHoleRaja® is its programme brand. Donations from individuals, companies, foundations and other organisations fund our work on safer roads, our youth programmes, and roads and surfaces made from waste plastic.

Every donation is voluntary, and you receive no goods or services in return for it.

To give, use the options on our Support us page, or write to csr@groundreality.org. This policy covers donations, receipts, refunds and how we use funds.

To get your receipt and 80G certificate, send us these details through the 80G receipt request form on this website, or by email to csr@groundreality.org with the subject “80G receipt”:

• Full name

  As it appears on your PAN card, or your organisation’s registered name.

• Postal address

  Your full address, with PIN code.

• PAN

  We report each donation to the Income Tax Department in Form 10BD against the donor’s PAN. If you do not have a PAN, tell us and we will explain which other identity numbers the rules accept.

• Transaction reference

  The UTR, UPI reference, cheque number or other reference for your payment, with its date and amount.

We send you a receipt once we have matched your payment to your details. Your Form 10BE certificate follows after we file Form 10BD, generally by 31 May after the end of the financial year, which runs from 1 April to 31 March.

If we do not have your details when we file Form 10BD, we cannot include your donation, and you will not receive a Form 10BE certificate for it. Please check your name and PAN carefully: the certificate shows what you send us.

Companies can fund our programmes as part of their corporate social responsibility (CSR) spending under Section 135 of the Companies Act, 2013 and the Companies (Corporate Social Responsibility Policy) Rules, 2014. The Trust is registered with the Ministry of Corporate Affairs to undertake CSR activities (Form CSR-1); the number is shared for specific projects.

• A written agreement

  Each CSR programme runs under an agreement that sets out the activities, budget, timelines and reporting.

• Certificates and reports

  On request, we provide utilisation certificates, and progress and impact reports, for your CSR records and your board.

• Eligibility and tax

  Please confirm with your CSR advisers that a project fits Schedule VII and your CSR policy, and ask your tax adviser how the contribution is treated for income tax.

To start a conversation about a CSR programme, see Partner with us.

Donations are voluntary and generally cannot be refunded.

To ask for a refund, email csr@groundreality.org with the subject “Donation refund”, and include:

• your name, and the date, amount and transaction reference of the payment;

• what went wrong; and

• proof, such as a bank statement or payment confirmation.

We will tell you when the refund has been made. If we issued a receipt for the refunded amount, we cancel it, and the refunded amount is not reported in Form 10BD, so it cannot be claimed under Section 80G.

• Donor privacy

  We use your details, including your PAN, only to process your donation, issue receipts and certificates, meet our legal reporting duties and, if you agree, tell you about our work. We do not sell, rent or swap donor lists. We name companies and foundations that fund our programmes only with their agreement, and we do not publish individual donors’ names without permission. Our privacy policy explains your rights.

• Give safely

  Donations go only to accounts in the name of GroundReality Trust. We never ask for your card PIN, OTP, UPI PIN or passwords. If a request to donate looks wrong, call +91 814 768 4653 before you pay, and see giving safely on our security page.